Receptionist - Poole/Bournemouth

We’re excited to offer a fantastic opportunity for a receptionist to join our Dorset Front of House team, with the chance to work across both our Bournemouth and Poole offices. This is a full-time permanent role (37.5 hours per week).

We are committed to providing outstanding client service, and we’re looking for a professional and approachable receptionist to join our team. This is a varied role that combines both telephony and front-of-house duties, ensuring our office runs smoothly and creating a welcoming environment for our clients, visitors, and staff.

Responsibilities:

• Telephonist Duties:
• Answer all incoming calls promptly and professionally, ensuring they are directed to the right person.
• Check voicemail messages regularly and follow up as needed.
• Forward faxes and monitor email inboxes, directing relevant messages to the appropriate team members.
• Front-of-House Duties:
• Welcome visitors with a friendly and professional approach, ensuring they have a positive experience at all times.
• Manage the visitor registration process, including issuing visitor badges and keeping track of entry details.
• Ensure the reception area is tidy, organised, and presentable, including arranging literature and maintaining the appearance of the space.
• Oversee meeting room bookings and the coordination of refreshments for meetings, ensuring all facilities are ready and well-equipped.
• Maintain office supplies and work with the team to ensure a steady stock of beverages, snacks, and office essentials.
• Administrative Support:
• Assist with administrative tasks such as managing deliveries, distributing mail, and ensuring the office is fully stocked.
• Collaborate with the Facilities Manager to support office maintenance and deal with any facilities issues as they arise.

Skills & Experience:

• Previous experience in a receptionist or customer service role is beneficial, it’s not essential—we’re happy to provide full training.
• Excellent communication skills with a professional, friendly manner.
• Strong organisational and multitasking abilities.
• Proficiency in Microsoft Office and basic office equipment.
• Ability to maintain confidentiality and ensure the security of sensitive information.

If you’re a proactive and organised individual, with a passion for providing exceptional client service, we would love to hear from you!